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Work Request Process

 Fast Facts

What is the Submittal Password on Step 6 of the work request?
The Submittal Password is spiders for everyone.
Can I check on the status of my work request?

Yes, log in at School Dude to check the status of your pending requests. (Note: if you do have not have an account set up, follow these set-up instructions.)

What notifications will I receive and what do they mean?
  • Work Request Received: a work order is automatically created. (Work orders are assigned Monday-Friday, from 8 a.m. - 5 p.m.)
  • Work in Progress: Work has been assigned to a maintenance tech and will be scheduled based on urgency.
  • Forwarded: A maintenance technician has completed the work and forwards the work order to their supervisor for review. (If you receive this notification, and feel the work is not satisfactory, please call 289-8600.)
  • Complete: The supervisor has reviewed the information turned in by the technician. (Note: This may take several days after the actual work has been completed.)
  • Closed: All paperwork has been submitted and the work order is considered closed.
What is the expected response time for a work request?
For routine requests, we strive to respond within three to five days.

Satisfaction concerns?

Should questions arise concerning your request or the service you have received, please call Facilities staff at 804-289-8600 or email

Urgent Requests

If you have an urgent request, call us at (804) 289-8600