Frequently Asked Questions
If you have a question that is not listed, please email us at facilities@richmond.edu.
General Questions
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How do I report a broken brick on a walkway or steps?
Place a work order, and we will address it either in-house or with a contractor.
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How do I report a dead animal near the lake/street?
Call extension 8600 and we will notify the Landscape Services to retrieve and dispose of the animal properly.
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How do I report an air conditioning or heat concern?
This can be reported by submitting a work order online.
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How do I report insects in my room?
A licensed and full-service pest control company provides university pest control services.
Bats should be reported to the Campus Police at (804) 289-8715.
Suspicion of bed bugs should be reported to a member of the Office of Residence Life and Housing.
All other pest control requests should be communicated to University Facilities at (804) 289-8600.
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How do I submit a request to move furniture?
Submit an online request through Support Services.
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When is the a/c and heat switched over in the Residence Halls?
A/C and heat are switched over when the trend of outside temperatures is consistent with the season they are normally associated with. The exact date is weather-dependent, but typically, this takes place by mid-April and mid-October.
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Where can I find recycling information?
Please visit the Rethink Waste page to learn more.
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Who do I contact if I’m locked out?
If you are a student, please get in touch with your RA or the Office for Residence Life. (Campus Police after hours).
If a staff or faculty member, please call 804-289-8600 and ask for a Locksmith. We will send one to your location to assist you.
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Who do I contact if the washer/dryer is not working?
Report a washer and dryer not working by calling the 800# provided in all residential laundry rooms or send a work request to onecard@richmond.edu.
Work Requests
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What is the submittal password on step 6 of the work request?
The submittal password is spiders for everyone.
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Can I check on the status of my work request?
Yes, log in to School Dude to check the status of your pending requests.
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What notifications will I receive and what do they mean?
- Work Request Received: a work order is automatically created. (Work orders are assigned Monday-Friday, from 8 a.m. - 5 p.m.)
- Work in Progress: Work has been assigned to a member of our team and will be scheduled based on urgency.
- Forwarded: Our team has completed the work and forwarded the work order to their supervisor for review. (If you receive this notification and feel the work is unsatisfactory, please call 289-8600.)
- Complete: The supervisor has reviewed the information turned in by our team. (Note: This may take several days after the actual work has been completed.)
- Closed: All paperwork has been submitted, and the work order is closed.
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What is the expected response time for a work request?
We strive to respond within three to five business days for routine requests. For any emergency needs, please call us at 804-289-8600.
Projects Requests
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What is considered a project?
Projects include any modification or addition to existing campus buildings, including new furniture or fixed equipment. A project can also be a study, a budget, or anything that will require or can benefit from design or construction.
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What is considered a work request?
Building components (i.e., doors or plumbing fixtures) or systems (i.e., HVAC or electrical) that need repair should be submitted as a Work Request.
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Who do I contact for furniture repair?
Please utilize the furniture request form.
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What about emergencies or safety concerns?
Emergency repairs or immediate safety risks should be directed to University Facilities at 804-289-8600 or the University of Richmond Police Department at 804-289-8715.