Work Request
Submitting a Work Request
- Select Submit a Work Request and enter your login credentials.
- If you have not submitted a work request before, follow the steps to set up your SchoolDude account.
- Once logged in, you will arrive on the work request page. Enter the information as it pertains to your request.
- The submittal password for Step 6 is spiders.
- Once you have submitted a work request, any future work requests you fill out will not require step 2 and step 3.
Viewing the Status of Your Request
- The Status of your request can be viewed on the My Requests tab at the top of the page.
- For routine requests, we strive to respond within three to five days.
Frequently Asked Questions
Expand All
-
What is the submittal password on step 6 of the work request?
The submittal password is spiders for everyone.
-
Can I check on the status of my work request?
Yes, log in to School Dude to check the status of your pending requests.
-
What notifications will I receive and what do they mean?
- Work Request Received: a work order is automatically created. (Work orders are assigned Monday-Friday, from 8 a.m. - 5 p.m.)
- Work in Progress: Work has been assigned to a member of our team and will be scheduled based on urgency.
- Forwarded: Our team has completed the work and forwarded the work order to their supervisor for review. (If you receive this notification and feel the work is unsatisfactory, please call 289-8600.)
- Complete: The supervisor has reviewed the information turned in by our team. (Note: This may take several days after the actual work has been completed.)
- Closed: All paperwork has been submitted, and the work order is closed.
-
What is the expected response time for a work request?
We strive to respond within three to five business days for routine requests. For any emergency needs, please call us at 804-289-8600.