Work Request

Submitting a Work Request

  • Select Submit a Work Request and enter your login credentials.
  • If you have not submitted a work request before, follow the steps to set up your SchoolDude account.
  • Once logged in, you will arrive on the work request page. Enter the information as it pertains to your request.
  • The submittal password for Step 6 is spiders.
  • Once you have submitted a work request, any future work requests you fill out will not require step 2 and step 3.

Viewing the Status of Your Request

  • The Status of your request can be viewed on the My Requests tab at the top of the page.
  • For routine requests, we strive to respond within three to five days.

Frequently Asked Questions

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  • What is considered a work order request?
    Maintenance includes projects or tasks necessary to ensure a building and its systems remain in safe and functional operating condition. Maintenance does not include beautification updates or building modifications to address changes in space. Maintenance requests may be submitted by any employee and should be submitted as soon as the issue is identified.
  • What is the submittal password on step 6 of the work request?
    The submittal password is spiders for everyone.
  • Can I check on the status of my work request?

    Yes, log in to School Dude to check the status of your pending requests.

  • What notifications will I receive and what do they mean?
    • Work Request Received: a work order is automatically created. (Work orders are assigned Monday-Friday, from 8 a.m. - 5 p.m.)
    • Work in Progress: Work has been assigned to a member of our team and will be scheduled based on urgency.
    • Forwarded: Our team has completed the work and forwarded the work order to their supervisor for review. (If you receive this notification and feel the work is unsatisfactory, please call 289-8600.)
    • Complete: The supervisor has reviewed the information turned in by our team. (Note: This may take several days after the actual work has been completed.)
    • Closed: All paperwork has been submitted, and the work order is closed.
  • What is the expected response time for a work request?
    We strive to respond within three to five business days for routine requests. For any emergency needs, please call us at 804-289-8600.